Returns and complaints

You may withdraw from your purchase within 14 days without giving any reason. The period starts on the day you (or a person you named, other than the carrier) receive the product. If one order is delivered in several parcels, the period starts on the day you receive the last one.

These terms apply to all customers on meddins.com, wherever you are. If the law of your country gives you more rights, those rights apply in addition to these terms and are not limited by them.

• Within 14 days, send us a clear statement that you are withdrawing from the purchase to [email protected]. Please include your order number and the products you are returning. You may use the model form below, but it is not required.
• We will confirm receipt of your statement by email and send you the return address.
• Send the products back no later than 14 days after you notified us. Sending them within this period is enough.

We refund all payments received from you, including the standard delivery cost, within 14 days of receiving your withdrawal statement. If you chose a more expensive delivery method than the cheapest standard one we offer, we do not refund the difference.

We use the same payment method you used for the order, unless you expressly agree otherwise; you will not be charged any fees for the refund. We may withhold the refund until we receive the products back or you provide proof that you have sent them, whichever happens first.

The direct cost of returning the products is paid by you. If a product is faulty or we sent the wrong item, we cover the return costs.

You may handle the product only as needed to check its nature, characteristics and functioning, as you would in a shop. You are responsible for any reduction in its value caused by handling beyond that, for example use on patients or sterilisation.

• products made to your specifications or clearly personalised;
• products delivered in sealed packaging that cannot be returned for health protection or hygiene reasons once the packaging has been opened after delivery.

We are responsible for products that do not conform to the contract. In the European Union this responsibility lasts at least two years from delivery; outside the EU it applies as provided by the law of your country.

To file a complaint, email [email protected] with your order number, a description of the problem and, if possible, photos. We will reply within 14 days. Depending on the case, we will repair or replace the product, and if that is not possible or reasonable, reduce the price or refund it in full. We cover the shipping costs of faulty products.

(complete and return this form only if you wish to withdraw from the purchase)

Questions about returns and complaints: [email protected]. We reply within one business day.